Privacy Policy

Introduction

This Privacy Policy describes how Catalyst Group AU Pty Ltd ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website or use our services.

We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

Personal Information You Provide

We may collect the following personal information when you:

Fill out contact forms
Request a consultation or quote
Communicate with us via email or phone

This information may include:

Name
Email address
Phone number
Company name
Job title
Information about your Salesforce needs or requirements

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Device information

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide Salesforce consulting services
Communication: To respond to your inquiries and provide customer support
Marketing: To send newsletters, updates, and promotional materials (with your consent)
Business Operations: To improve our website, services, and customer experience
Legal Compliance: To comply with legal obligations and enforce our terms of service

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist with website hosting, email services, analytics, and other business operations
Salesforce Partners: When necessary to deliver consulting services (with your consent)
Legal Requirements: When required by law, court order, or to protect our legal rights

All third-party service providers are required to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications at any time
Complaint: Lodge a complaint about how we handle your personal information

To exercise these rights, please contact us using the details below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

International Data Transfers

Your information may be transferred to and stored on servers located outside of Australia. We ensure that any international transfers comply with Australian privacy law and that appropriate safeguards are in place.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Catalyst Group AU Pty Ltd
Email: info@catalystau.com

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au